Cst.net Internet Service Provider

CST.net Information

About Our Services

If I have unlimited access then I can stay on 24 hours a day, 7 days a week, right?
No! Actually, at Cyberstation, we prefer to use the term, "unmetered" for these accounts. Basically with an "unmetered" ($19.95/month) account you will never receive a per hour charge. However, there are some restrictions. The account has a ten-minute idle timeout. So if you are not active on your account for ten minutes then we clear the line for an active user. Users are not allowed to circumvent this restriction under any circumstances. Also, some users with exceptionally heavy usage will be asked to switch to a dedicated dial-up account or leave the service. You can use your account as much as you want, but if you are consistently at the eight to ten hour per day level and above, you will be asked to moderate your usage or switch to a dedicated account.
*Please note, however, that DSL customers can stay on 24/7 without incurring any fees*
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What speed and how many modems does Cyberstation have?
Cyberstation currently utilizes 240+ available modems for both ISDN and modem users. With our high modem to user ratio there are almost never any busy signals when dialing in to Cyberstation, resulting in a faster, quicker, and easier connection to the internet than ever before.
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What kind of connection to the Internet does Cyberstation have?
Currently Cyberstation has a multi-homed, 4.5 Megabit connection to the Internet through our two backbone providers: Qwest Communications and Cable & Wireless. Right now our connections are only one hop away from the backbone of the Internet. What does this mean to you as a Cyberstation user? Faster downloads and overall better performance that with other options locally. They have both been extremely reliable connections with minimal downtime. Back to top

What are Cyberstation's dial-up numbers and IP addresses?
For current dialup numbers and IP addresses please consult our up-to-date setup page.
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What is Cyberstation's primary responsibilities to me as a customer?
CyberStation Inc. is primarily an Internet Service Provider, or ISP. Our primary responsibility to our subscribers is to maintain the orderly flow of network traffic, and to provide our subscribers with access to network resources. This does not preclude Cyberstation from filtering any traffic from the internet that Cyberstation deems necessary for our security or business interests. If a fully functional TCP/IP networking account is established at Cyberstation for you, our job is done, regardless of the condition of your own equipment or software, or your ability to use the account because of problems on your end of the connection. Cyberstation will be happy to provide customer support for network traffic problems, routing problems, server problems, etc. These are our responsibility. Problems with individual software packages, your computer, your modem, etc., are the responsibility of the manufacturer of that item. We can offer additional support on these problems, but we will have to charge $40.00/per hour in 15 minute increments for telephone support of computer problems not related to the functionality of your account.
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What are my primary responsibilities as a Cyberstation customer?
You have five basic responsibilities as a Cyberstation customer:

  1. It helps us greatly if our subscribers pay their bills on time.
  2. Please use the network and its resources in a manner respectful of others and the law.
  3. Please be polite to our staff, and realize that the operation of your computer and software is not their responsibility. The maintenance and availability of cyberstation.net network resources for all users is their responsibility.
  4. Basic questions about your operating system or computer should be directed to the manufacturer responsible for that product.
  5. You are responsible for the condition and maintenance of the internet connection on your end, unless you are willing to pay Cyberstation a fair price for such maintenance.
  6. You are responsible for the condition, maintenance, and security of your own machine and software, unless you are willing to pay Cyberstation a fair price for such maintenance and security.

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What are Cyberstation's root level passwords?
Yeah, like we'd tell you that...
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What are Cyberstation's office telephone numbers?
Main office number: +1 940-691-1081
Secondary office number: +1 940-691-5694
Fax number: +1 940-691-2845
Toll Free Number: 1-800-336-4073
*Note* If you call and get our voicemail, please leave your name, number, and the reason for your call and we will call you back within 24 hours.
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How will my Cyberstation account be billed?
We send bills in the regular mail if you opted for that option. You can pay you bills by a variety of means with Cyberstation. We welcome checks, Money Orders, cash, MasterCard, and Visa. Please be prompt with your bill remittance. The due date for payments is listed on all statements, if payment is not received within 10 days of the due date a late fee will be assesed and if payment is not received within 20days of the due date your service will be suspended until payment is received. If you have any questions regarding your bill you can either call the help desk at 940.691.1081, or send e-mail to sales@cyberstation.net
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Where can I get a copy of my service agreement?
If you would like to view the service agreement that all Cyberstation users MUST sign, then click here.
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Questions related to this website should be directed to The Webmaster
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CyberStation Inc. All rights reserved.

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